Mini Website to Patient Request
Patients and referrers move from a branded lab page into appointment, callback, or home collection workflows.
1
Page visit
2
Request captured
3
Staff queue
4
Booking follow-up
Use cases
Practical workflows for the work your lab already handles every day.
Each use case keeps staff visible, patients informed, doctors engaged, referrals tracked, claims followed up, and sensitive workflows controlled.
Result Status Automation
Patients check safe report-ready status without calling reception repeatedly.
1
Status request
2
Safe status check
3
Staff log
4
Portal update
Patient-to-Doctor Sharing
Patients can share released results with a doctor through email OTP and controlled PDF access.
1
Patient shares
2
Email OTP
3
PDF view
4
Next action
AI Staff Copilot
Staff can summarize context and draft replies faster while keeping humans responsible for final communication.
1
Conversation context
2
Draft suggestion
3
Staff review
4
Send or edit
AI SOP Assistant
Staff can search approved SOP documents and quickly find process guidance during daily work.
1
Upload SOP
2
Ask question
3
Review source
4
Follow approved process
Lab CRM & Referrals
Referral links, campaigns, and doctor interest enter a simple CRM queue with source tracking.
1
Lead captured
2
Source tracked
3
Staff follows up
4
Conversion note
Home Sample Collection
Home collection requests become reviewable tasks with assignment and status.
1
Patient request
2
Staff review
3
Assignment
4
Visit status
Billing & HMO Claims
Invoices, payments, HMO claims, documents, exports, remittance, and reconciliation stay visible.
1
Invoice/claim
2
Documents
3
Status follow-up
4
Reconciliation
Staff Roles & Permissions
Admins and HODs can control what each staff group can see and do.
1
Invite staff
2
Assign role
3
Limit access
4
Audit action
Lab Staff Task Queue
Calls, portal requests, and CRM follow-ups become assigned tasks.
1
Request
2
Priority
3
Owner
4
Due date
Book a Lab Workflow Audit
We review your website intake, patient portal needs, result-status process, home collection flow, doctor sharing, referral growth, result approval, billing/HMO claims, staff tasks, quality, integrations, and reporting bottlenecks. Then we show where LabOps can create measurable operational value safely.