Lab Mini Website
- Branded tenant website
- Public service and package pages
- Appointment request forms
- Home collection request forms
- WhatsApp and callback CTAs
- SEO-ready page structure
Features
Every major HIMS247 LabOps module in one connected platform.
Cover digital intake, patient portal, AI staff support, orders, samples, results, QC, billing/HMO, integrations, staff roles, and referral growth.
Patient Portal
- Secure portal access
- Result-ready status
- Released report access
- Appointment requests
- Home collection requests
- Feedback and portal messages
Doctor Result Share
- Patient shares released result
- Doctor email OTP
- Scoped PDF view/download
- Ask lab question
- Request callback
- Start follow-up order
Lab CRM & Referrals
- Referral landing pages
- Lead capture
- Doctor/referrer records
- UTM/source tracking
- Follow-up tasks
- Conversion notes
AI Staff Copilot
- Conversation summaries
- Suggested staff replies
- Human approval before sending
- Operational context support
- AI safety events
- Audit-aware usage
AI SOP Assistant
- SOP document upload
- Approved knowledge search
- Source-aware answers
- Staff onboarding support
- Process consistency
- Role-aware access
Staff Operations
- Unified inbox
- Task assignment
- Home dispatch
- Appointment queue
- Result-status tasks
- Manager visibility
Order, Sample & Result Workflow
- Order management
- Sample tracking
- Structured result entry
- Approval workflow
- Report upload/release
- Critical workflow controls
Billing & HMO Claims
- Invoices
- Payments
- HMO claims
- Claim documents
- Gateway exports
- Remittance and reconciliation
Quality, Inventory & Equipment
- QC and CAPA
- Rejected sample tracking
- SOP library
- Inventory/reagents
- Low-stock visibility
- Equipment maintenance
Staff Roles & Permissions
- Admin invites
- HOD controls
- Reception access
- Lab team access
- Permission limits
- Audit logs
Integrations & Data Readiness
- CSV import/export
- Tenant APIs/webhooks
- Analyzer readiness
- Integration issue queue
- SMART on FHIR readiness
- HL7/FHIR where supported
Synthetic demo workspace
Lab Ops dashboard
Today’s order-to-result workflow
Live demo data
Orders today
0
18 awaiting sample
Results pending approval
0
6 critical review tasks
QC runs
0
2 require supervisor review
HMO claims
0
11 awaiting response
Active workflow queue
Role filteredPatient A.
CBC order
Owner: Reception
Patient B.
Chemistry panel
Owner: Scientist
Patient C.
HMO claim
Owner: Billing
Patient D.
Doctor share
Owner: CRM
| Patient | Workflow | Owner | Status |
|---|---|---|---|
| Patient A. | CBC order | Reception | Sample collected |
| Patient B. | Chemistry panel | Scientist | Result entry |
| Patient C. | HMO claim | Billing | Submitted |
| Patient D. | Doctor share | CRM | OTP verified |
Result approval lane
Approved report queued for release
Critical value review pending
Doctor PDF share generated
Integration health
80% of analyzer/LIS messages synced, 5 in retry queue
Book a Lab Workflow Audit
We review your website intake, patient portal needs, result-status process, home collection flow, doctor sharing, referral growth, result approval, billing/HMO claims, staff tasks, quality, integrations, and reporting bottlenecks. Then we show where LabOps can create measurable operational value safely.