Lab operations platform

Run your lab operations from one workspace with precision and accuracy.

Unify the lab mini website, patient intake, result approval, analyzer imports, HMO claims, and doctor/referrer workflows.

Book a Lab Workflow Audit View Guided Demo

No diagnosis. No result interpretation. Staff stays in control.

Patient requestsSample workflowsResult approvalBillingDoctor sharing

Product preview

See the lab mini website, Lab Ops dashboard, patient portal, and doctor/referrer experience

Preview the lab website, dashboard, portals, HMO claims, and referral flows with synthetic demo data.

Synthetic demo workspace

Lab Ops dashboard

Today’s order-to-result workflow

Live demo data

Orders today

18 awaiting sample

Results pending approval

6 critical review tasks

QC runs

2 require supervisor review

HMO claims

11 awaiting response

Active workflow queue

Role filtered

Patient A.

CBC order

Sample collected

Owner: Reception

Patient B.

Chemistry panel

Result entry

Owner: Scientist

Patient C.

HMO claim

Submitted

Owner: Billing

Patient D.

Doctor share

OTP verified

Owner: CRM

Patient	Workflow	Owner	Status
Patient A.	CBC order	Reception	Sample collected
Patient B.	Chemistry panel	Scientist	Result entry
Patient C.	HMO claim	Billing	Submitted
Patient D.	Doctor share	CRM	OTP verified

Result approval lane

Approved report queued for release

Critical value review pending

Doctor PDF share generated

Integration health

80% of analyzer/LIS messages synced, 5 in retry queue

Desktop dashboard preview for orders, samples, result approval, QC, HMO claims, and integration monitoring.

Operational pain

The real bottleneck is no longer only patient calls. It is disconnected lab operations.

Modern diagnostic centers need one place to control orders, samples, results, approvals, QC, billing, HMO claims, integrations, and patient/doctor communication.

The lab has no strong digital front door

Patients and referrers cannot easily find services, request appointments, or start home collection online.

Patients keep calling

Reception repeats report-status and pricing answers.

Requests are scattered

WhatsApp and phone requests are hard to track.

Doctor sharing is manual

Forwarded reports lack a controlled access flow.

Referrals are not tracked

Doctors and campaigns bring leads with little visibility.

Managers lack control

Staff roles, pending work, and follow-ups are hard to see.

Connected system

A single lifecycle from request intake to approved result release.

Lab Ops connects patient registration, orders, samples, billing, result entry, approvals, QC, report release, doctor sharing, claims, and integrations so staff do not manage the same work in disconnected tools.

Patient / referrer intake

Order creation + billing route

Sample collection + tracking

Structured result entry

Validation + approval

Report release + doctor/patient access

QC, inventory, HMO claims + analytics

Core modules

A complete Lab Ops platform, not just a patient communication tool.

Cover the essentials: website, intake, orders, results, QC, billing/HMO, integrations, portals, and referral growth.

Lab Mini Website

Give each lab tenant a branded online front door for patients, doctors, and referrers.

Branded lab website
Service pages
Contact forms
Appointment requests
Home collection requests
SEO-ready pages

Patient Portal & Sharing

Give patients safe ways to request, track, and share lab updates.

Secure patient portal
Result-ready status
Home collection requests
Appointments
Doctor sharing
Portal notifications

Staff Operations

Turn calls and messages into visible work queues.

Unified inbox
Task assignment
Sample status tasks
Home collection dispatch
Follow-ups
Manager view

CRM & Referrers

Capture demand from patients, doctors, and referral partners.

Lead capture
Referral source tracking
Doctor/referrer records
Callback requests
Follow-up test requests
Conversion visibility

Billing & HMO Claims

Keep revenue follow-up tied to orders and patients.

Invoices
Payments
HMO claims
Claim status
Finance follow-up
Billing visibility

Access, Quality & Integrations

Keep control as the lab grows.

Role-based access
Staff invites
Audit logs
Approved SOP content
CSV/Sheets readiness
FHIR/SMART/HL7 readiness

Workflow examples

Map critical lab work into accountable operational flows.

From order creation and result approval to QC, HMO claims, analyzer imports, and doctor referral growth, every workflow has owners, status, and audit visibility.

Result-ready workflow

Patient checks status

Safe status field is used

Staff sees the log

Patient gets a portal update

Doctor-share workflow

Patient shares report

Doctor verifies email OTP

Doctor views PDF

Lab receives next action

Referral CRM workflow

Referral page captures lead

CRM records source

Staff follows up

Management sees conversion

Staff role workflow

Admin invites staff

Role sets access

Task is assigned

Action is logged

Safety model

Built for safe healthcare automation.

Patient-facing automation stays inside approved operational workflows. Sensitive, unknown, or out-of-scope questions are routed to staff.

No diagnosis

No treatment advice

No result interpretation

Approved lab content only

Human handoff

Secure patient portal

Role-based access

Audit logs

Product proof

Realistic product UI, not generic illustrations.

Review the staff dashboard, patient portal, doctor-share flow, referral CRM, notifications, and home collection board using synthetic data.

View guided demo

Synthetic demo workspace

Lab Ops dashboard

Today’s order-to-result workflow

Live demo data

Orders today

18 awaiting sample

Results pending approval

6 critical review tasks

QC runs

2 require supervisor review

HMO claims

11 awaiting response

Active workflow queue

Role filtered

Patient A.

CBC order

Sample collected

Owner: Reception

Patient B.

Chemistry panel

Result entry

Owner: Scientist

Patient C.

HMO claim

Submitted

Owner: Billing

Patient D.

Doctor share

OTP verified

Owner: CRM

Patient	Workflow	Owner	Status
Patient A.	CBC order	Reception	Sample collected
Patient B.	Chemistry panel	Scientist	Result entry
Patient C.	HMO claim	Billing	Submitted
Patient D.	Doctor share	CRM	OTP verified

Result approval lane

Approved report queued for release

Critical value review pending

Doctor PDF share generated

Integration health

80% of analyzer/LIS messages synced, 5 in retry queue

Staff dashboard preview. Synthetic data only.

Patient portal

How can we help?

Secure

Safe status update

Status updates and sharing actions stay inside controlled workflows.

Synthetic demo workspace

Notification center

Use secure portal links and reminders where appropriate.

Report-ready alert

Portal link queued

Ready

Appointment reminder

WhatsApp reminder scheduled

Scheduled

Home collection confirmation

Staff approval required

Review

Notification center preview.

Synthetic demo workspace

New request

Area: Manama

Preferred: Morning

Staff review

Confirm test list

Check availability

Assigned

Phlebotomist: Team A

Visit window set

Follow-up

Sample received

Portal update sent

Home collection board preview.

Doctor/referrer flow

Email OTP, safe PDF view, and next-action requests.

Referral CRM

Lead source, staff owner, and follow-up visibility.

Staff roles

Access control for admin, HOD, reception, and lab teams.

Demo screens use synthetic data only. Do not submit patient-identifiable information through website forms.

Book a Lab Workflow Audit

We review your patient communication, result-status process, home collection flow, staff tasks, and reporting bottlenecks. Then we show where automation can save time safely.

Book Workflow Audit