AI Staff Copilot
Helps authorized staff summarize conversations, draft replies, and move work faster while staff approve the final response.
- Drafts patient replies
- Summarizes operational context
- Keeps staff in control
Lab operations platform
Turn your diagnostic lab into a connected digital operation.
Unify lab websites, patient portals, orders, results, billing, AI support, and integrations.
Designed with healthcare-grade security controls and Nigeria/Africa-ready data protection practices.
Already a HIMS247 user? Open the dashboard
Product preview
See the lab mini website, Lab Ops dashboard, patient portal, and doctor/referrer experience
Preview the lab website, dashboard, portals, HMO claims, and referral flows with synthetic demo data.
Synthetic demo workspace
Lab Ops dashboard
Today’s order-to-result workflow
Live demo data
Orders today
0
18 awaiting sample
Results pending approval
0
6 critical review tasks
QC runs
0
2 require supervisor review
HMO claims
0
11 awaiting response
Active workflow queue
Role filteredPatient A.
CBC order
Owner: Reception
Patient B.
Chemistry panel
Owner: Scientist
Patient C.
HMO claim
Owner: Billing
Patient D.
Doctor share
Owner: CRM
| Patient | Workflow | Owner | Status |
|---|---|---|---|
| Patient A. | CBC order | Reception | Sample collected |
| Patient B. | Chemistry panel | Scientist | Result entry |
| Patient C. | HMO claim | Billing | Submitted |
| Patient D. | Doctor share | CRM | OTP verified |
Result approval lane
Approved report queued for release
Critical value review pending
Doctor PDF share generated
Integration health
80% of analyzer/LIS messages synced, 5 in retry queue
Operational pain
The real bottleneck is no longer only patient calls. It is disconnected lab operations.
Modern diagnostic centers need one place to control orders, samples, results, approvals, QC, billing, HMO claims, integrations, and patient/doctor communication.
The lab website is not converting
Patients and referrers cannot easily find services, request appointments, or start home collection online.
Requests are scattered
Phone, WhatsApp, walk-in, website, doctor, and portal requests are hard to track in one place.
Samples and results lack visibility
Reception, lab teams, and managers do not always see who owns the next action.
Doctor sharing is manual
Forwarded reports lack controlled access, verification, next actions, and referral growth tracking.
Quality and claims are disconnected
QC, CAPA, rejected samples, billing, and HMO claims often sit outside the main workflow.
Managers lack control
Staff roles, pending work, bottlenecks, referrals, claims, and integrations need clearer visibility.
Connected system
One lifecycle from digital demand to approved result, referral growth, and management visibility.
HIMS247 LabOps connects public website requests, patient portal activity, orders, samples, billing, result entry, approvals, QC, report release, doctor sharing, claims, and integrations so staff do not manage the same work in disconnected tools.
Mini website, WhatsApp CTA, portal request, or referrer link
CRM intake, patient record, order creation, and billing route
Appointment, home collection, sample collection, and sample tracking
Result entry, document upload, validation, review, and approval
Patient portal status, released report access, and doctor email OTP sharing
Follow-up order, callback, referrer conversion, claim follow-up, and notifications
Management analytics, AI summaries, roles, SOPs, QC, inventory, audit logs, and integrations
Core modules
A complete LabOps product suite, not just a website or message inbox.
Show the full operating layer: mini website, patient portal, doctor sharing, CRM, orders, samples, approvals, AI assistance, QC, billing/HMO, inventory, SOPs, and integrations.
Lab Mini Website & Public Intake
Give each lab tenant a branded digital front door that feeds real requests into the dashboard.
- Branded lab website
- Service and package pages
- Contact forms
- Appointment requests
- Home collection requests
- Campaign-ready CTAs
Patient Portal & Doctor Sharing
Reduce calls and give patients safer ways to check status, request services, and share released reports.
- Secure patient portal
- Report-ready status
- Released report access
- Doctor email OTP
- Callback requests
- Follow-up order actions
Staff Operations Workspace
Turn calls, portal activity, messages, and follow-up work into visible queues with owners.
- Unified inbox
- Task assignment
- Sample status tasks
- Home dispatch
- Appointment queue
- Manager visibility
LIS-Style Lab Workflow
Support the operational path from order intake to sample tracking, result entry, approval, and release.
- Order management
- Sample tracking
- Result entry
- Approval workflow
- Result documents
- Audit trail
CRM, Referrers & Growth
Capture demand from doctors, referrers, campaigns, patient links, and public landing pages.
- Lead capture
- Referral source tracking
- Doctor/referrer records
- Referral portal
- Follow-up tasks
- Conversion visibility
Quality, Finance & Assets
Keep quality, consumables, equipment, and revenue follow-up attached to daily lab work.
- QC and CAPA
- SOP library
- Inventory/reagents
- Equipment maintenance
- Billing/payments
- HMO claims
AI & Knowledge Assistance
Use AI to support staff productivity while keeping clinical decisions and patient communication controlled.
- AI staff copilot
- AI SOP assistant
- Patient front desk AI
- AI analytics summaries
- Draft replies
- Safety guardrails
Access, Security & Integrations
Prepare growing labs for roles, branch access, auditability, and phased system integration.
- Role-based access
- Staff invites
- Audit logs
- CSV imports
- API/webhook readiness
- FHIR/HL7 readiness
Feature map
Show patients, doctors, staff, and managers what LabOps actually covers.
HIMS247 LabOps combines a branded lab mini website with patient access, doctor sharing, CRM/referrals, AI-assisted staff work, LIS-style operations, billing, quality, and integrations.
AI and automation
AI assistance that supports staff instead of replacing them
LabOps AI is positioned around safe operations: summarizing, drafting, searching approved SOPs, and surfacing bottlenecks with human control.
AI Patient Front Desk
Answers approved operational questions about services, appointments, preparation, and home collection without giving medical advice.
- Approved FAQ boundaries
- Human handoff
- No diagnosis or interpretation
AI SOP Assistant
Lets staff search approved SOP documents and internal guidance faster during onboarding and daily work.
- SOP document support
- Source-aware answers
- Useful for new staff
AI Analytics Summary
Turns operational activity into clear management summaries for delays, workload, and improvement areas.
- Manager summaries
- Delay visibility
- Operational trends
Patient, doctor, and referral growth
A lab growth layer attached to operations
The platform is not just a back-office tool. It helps a lab capture demand, serve patients, engage doctors, and turn result sharing into follow-up opportunities.
Lab Mini Website
Gives every lab a branded public page for services, packages, WhatsApp, appointments, home collection, and campaign leads.
- Service pages
- Lead forms
- Trackable CTAs
Patient Portal
Gives patients secure access to status, appointments, home collection requests, feedback, and released report workflows.
- Fewer calls
- Portal links
- Safe result status
Doctor Result Share
Lets doctors access patient-shared released reports with email OTP, then request callbacks, questions, or follow-up actions.
- Email OTP
- Scoped PDF access
- Referral conversion path
Referrer Portal & CRM
Helps labs manage doctor/referrer relationships, source tracking, callbacks, follow-up tasks, and conversion visibility.
- Lead source tracking
- Doctor records
- Follow-up queue
Core lab operations
Daily lab workflows from request to approved result
LabOps gives reception, phlebotomy, lab scientists, HODs, finance, and management a shared operational picture.
Orders & Samples
Track patient requests, orders, samples, collection status, processing steps, and pending work.
- Order queue
- Sample tracking
- Status ownership
Result Entry & Approval
Support structured result entry, report upload, approval controls, release status, and document access.
- Result workflow
- Approval step
- Document control
Appointments & Home Collection
Coordinate patient bookings and home sample collection tasks from request to assignment and follow-up.
- Appointment queue
- Home dispatch
- Visit status
Test Catalog
Centralize test availability, service descriptions, preparation guidance, and catalog-controlled answers.
- Service catalog
- Preparation guidance
- Public page support
Management, finance, and control
The business controls that labs need as they grow
Beyond orders and results, LabOps adds quality, finance, roles, auditability, support, inventory, equipment, and integrations.
Billing & HMO Claims
Keep invoices, payments, HMO claims, documents, exports, remittance, and reconciliation visible.
- Billing follow-up
- Claims tracking
- Reconciliation path
Quality, SOP & CAPA
Track quality events, rejected samples, SOP documents, corrective actions, and process improvement.
- SOP library
- Quality events
- CAPA discipline
Inventory & Equipment
Manage reagents, consumables, low-stock visibility, equipment documents, and maintenance readiness.
- Reagent tracking
- Equipment docs
- Maintenance records
Roles, Audit & Integrations
Control staff permissions, branch visibility, audit logs, CSV imports, webhooks, FHIR, HL7, and API readiness.
- RBAC
- Audit trails
- Integration readiness
Workflow examples
Map critical lab work into accountable operational flows.
From order creation and result approval to QC, HMO claims, analyzer imports, and doctor referral growth, every workflow has owners, status, and audit visibility.
Website-to-booking workflow
1
Patient visits mini website
2
Request is captured
3
Staff follows up
4
Booking or home collection is created
Result-ready workflow
1
Sample moves through workflow
2
Result is approved
3
Patient sees safe status
4
Released report access is controlled
Doctor-share workflow
1
Patient shares released report
2
Doctor verifies email OTP
3
Doctor views PDF
4
Lab receives next action
Referral CRM workflow
1
Referral page captures lead
2
CRM records source
3
Staff follows up
4
Management sees conversion
Quality and claims workflow
1
Issue or claim is logged
2
Owner is assigned
3
Document/status is tracked
4
Manager sees outcome
Staff role workflow
1
Admin invites staff
2
Role sets access
3
Task is assigned
4
Action is logged
Safety model
Built for safe healthcare automation.
Patient-facing automation stays inside approved operational workflows. Sensitive, unknown, or out-of-scope questions are routed to staff.
No diagnosis
No treatment advice
No result interpretation
Approved lab content only
Human approval
Secure patient portal
Role-based access
Audit logs
Product proof
Realistic product UI, not generic illustrations.
Review the staff dashboard, patient portal, doctor-share flow, referral CRM, notifications, and home collection board using synthetic data.
Synthetic demo workspace
Lab Ops dashboard
Today’s order-to-result workflow
Live demo data
Orders today
0
18 awaiting sample
Results pending approval
0
6 critical review tasks
QC runs
0
2 require supervisor review
HMO claims
0
11 awaiting response
Active workflow queue
Role filteredPatient A.
CBC order
Owner: Reception
Patient B.
Chemistry panel
Owner: Scientist
Patient C.
HMO claim
Owner: Billing
Patient D.
Doctor share
Owner: CRM
| Patient | Workflow | Owner | Status |
|---|---|---|---|
| Patient A. | CBC order | Reception | Sample collected |
| Patient B. | Chemistry panel | Scientist | Result entry |
| Patient C. | HMO claim | Billing | Submitted |
| Patient D. | Doctor share | CRM | OTP verified |
Result approval lane
Approved report queued for release
Critical value review pending
Doctor PDF share generated
Integration health
80% of analyzer/LIS messages synced, 5 in retry queue
Patient portal
How can we help?
Safe status update
Status updates and sharing actions stay inside controlled workflows.
Synthetic demo workspace
Notification center
Use secure portal links and reminders where appropriate.
Report-ready alert
Portal link queued
Appointment reminder
WhatsApp reminder scheduled
Home collection confirmation
Staff approval required
Synthetic demo workspace
New request
2Area: Manama
Preferred: Morning
Staff review
2Confirm test list
Check availability
Assigned
2Phlebotomist: Team A
Visit window set
Follow-up
2Sample received
Portal update sent
Doctor/referrer flow
Email OTP, safe PDF view, and next-action requests.
Referral CRM
Lead source, staff owner, and follow-up visibility.
Staff roles
Access control for admin, HOD, reception, and lab teams.
Demo screens use synthetic data only. Do not submit patient-identifiable information through website forms.
Book a Lab Workflow Audit
We review your website intake, patient portal needs, result-status process, home collection flow, doctor sharing, referral growth, result approval, billing/HMO claims, staff tasks, quality, integrations, and reporting bottlenecks. Then we show where LabOps can create measurable operational value safely.