Reduce result-status calls safely.
Give staff report-ready alerts, portal status updates, and request history without result interpretation.
The problem
Patients call reception again and again to ask if reports are ready. Staff lose time checking systems manually, messages get scattered, and managers cannot easily see the status workload.
Notification center
Use secure portal links and reminders where appropriate.
Report-ready alert
Portal link queued
Appointment reminder
WhatsApp reminder scheduled
Home collection confirmation
Staff approval required
Workflow diagram
Patient asks if report is ready
System checks safe result-status field
Staff dashboard logs activity
Patient receives portal update or report-ready notification
Lab Ops dashboard
Today’s order-to-result workflow
Orders today
0
18 awaiting sample
Results pending approval
0
6 critical review tasks
QC runs
0
2 require supervisor review
HMO claims
0
11 awaiting response
Active workflow queue
Role filteredPatient A.
CBC order
Owner: Reception
Patient B.
Chemistry panel
Owner: Scientist
Patient C.
HMO claim
Owner: Billing
Patient D.
Doctor share
Owner: CRM
| Patient | Workflow | Owner | Status |
|---|---|---|---|
| Patient A. | CBC order | Reception | Sample collected |
| Patient B. | Chemistry panel | Scientist | Result entry |
| Patient C. | HMO claim | Billing | Submitted |
| Patient D. | Doctor share | CRM | OTP verified |
Result approval lane
Integration health
80% of analyzer/LIS messages synced, 5 in retry queue
See where report-ready alerts fit in your lab workflow.
We review your current calls, status process, communication channels, and staff queue before recommending automation.
Book Workflow Audit